We begin with the person, not just the file
Behind every case is a real person trying to regain control of a difficult situation. That matters to us.
When someone is being harassed, exposed, impersonated, or pushed into a harmful digital situation, the experience can feel messy very fast. Our role is to slow things down, organise the facts, and respond with structure, care, and professionalism.
People often reach out when a situation has already become overwhelming. Screenshots are everywhere, messages are piling up, and nobody seems to be listening properly. We exist to bring order to that moment. We listen carefully, organise the material, and explain what we see in a way that feels clear and grounded.
Behind every case is a real person trying to regain control of a difficult situation. That matters to us.
Our job is to sort timelines, links, screenshots, usernames, and context into something coherent.
We keep our writing professional, but still understandable. Serious work does not need robotic wording.
We review reports of serious online harm, assess the material provided, identify patterns, and produce structured conclusions that can support further action, internal review, or record keeping.
We are not a court, a law enforcement agency, or a government regulator. Our findings are not legally binding and do not replace formal legal procedures.
Many cases overlap. A person may be dealing with harassment, impersonation, exposure, and platform failure at the same time. These categories help create structure, not limit the case.
Private information is shared or threatened in a way that creates fear, pressure, or real safety concerns.
Repeated targeting, abusive messages, humiliation, or intimidation that goes beyond a single hostile moment.
Someone uses a false identity or pretends to be another person to mislead others or cause harm.
Unauthorised access, takeover, suspicious logins, or other serious interference with a person's account.
Patterns of monitoring, tracking, repeated contact, or digital behaviour that suggests escalation.
Coordinated attempts to isolate, embarrass, discredit, or socially damage a person online.
Cases where reporting tools, moderation systems, or response channels fail to address clear harm.
Some situations do not fit neatly into one label. We still review them with the same care and structure.
People should not have to decode a maze just to be heard. Our case flow is designed to feel clear from the start.
The person explains what happened and shares the first set of evidence, context, or safety concerns.
We look at urgency, immediate risk, basic completeness, and whether the case needs quick protective attention.
We assess timelines, usernames, source consistency, screenshots, links, and the wider pattern of behaviour.
We prepare a formal conclusion and explain what was found, what remains unclear, and what steps may follow.
Each role exists for a reason. Some focus on leadership, some on casework, and others on records, security, or public communication.
Provides overall direction, signs off on major findings, and protects the standards of the Commission.
Supports strategic coordination, internal oversight, and continuity across active casework.
Receives reports, checks the first details, and helps turn an initial message into a structured case entry.
Builds the factual timeline, reviews the evidence set, and identifies the key pattern behind the report.
Looks at exposure, escalation risk, account safety, and the possibility of further harm.
Advises on wording, boundaries, and legal sensitivity so conclusions remain careful and disciplined.
Maintains record quality, file consistency, and the long term integrity of archived cases.
Shapes official messaging, publication tone, and external communication standards.
Supports the mission of the organisation and contributes to its overall standards and public trust.
No vague wording, no dramatic fluff, just the important basics.
Reports are rate limited. A two minute cooldown applies after each submission to reduce spam and repeated form abuse.
Clear basics are better than a giant wall of text. Keep it readable. Keep it factual. Think less panic scroll, more solid case file.